Who you are actually buying from
A fair thing to want to know before spending three or four thousand euros with a website in a country that is not yours. So: a real shop, a real workshop, an address you can visit, and reviews you can check.
The checkable facts
1A real address
Shop, workshop and warehouse at C/ Madroño 4A, Colmenar Viejo, Madrid. You are welcome to visit.
24.9 out of 5
From more than 700 Google reviews. Go and read the bad ones too, they are there.
3Official dealer
For Cube and Amflow. Which is what makes the warranty ours to handle rather than yours to chase.
470+ workshops
Partner bike shops across Spain, each a working business with mechanics.
Anything you would like to check before buying? Ask us directly — including the awkward questions.
How we actually sell bikes
Not with a shopping cart, mostly. Almost every bike we sell goes through a conversation first, and that is deliberate.
- You write, a person answers. On WhatsApp, in English, usually within the hour. Not a chatbot and not a ticket number.
- We ask before we recommend. Your height, where you ride, how often, what you rode before. Frame size is where online purchases go wrong.
- We will talk you out of things. If 800 Wh is more battery than you need, we say so, even though it is the cheaper sale for us.
- You are not buying blind. Real stock, real delivery dates, and a straight answer when something is not available.
Tell us where in Spain you are, your height and the riding you actually do. We will come back with two bikes, the right frame size and a real delivery date.
Why we carry so few brands
It looks like a limitation and it is really the opposite. We used to carry many brands, and what happened was predictable: three-month waits for stock, spare parts that never arrived, and mechanics who had to look things up.
Concentrating on Cube and Amflow means real stock of each model and size, parts in the building, and people who know these bikes properly. If you want a brand we do not carry, we will tell you honestly — and if you already own one, our workshop page explains what we can and cannot do for it.
What kind of bike are you after?
Each range does a different job. These are the ones we sell most, with their travel, frame and motor. If you are not sure, tell us what you will ride and we will narrow it to two.
Not sure whether a trekking bike or an e-MTB fits what you actually ride? Tell us your usual route and your height and we will answer in one message. No forms, no obligation.
How to get the bike right the first time
People who send a bike back have rarely bought the wrong brand. They bought the wrong frame size, or a bike built for the ride they imagine rather than the one they actually do.
1Frame size first
This is the expensive mistake. Two sizes out cannot be rescued with a longer stem or a taller seatpost. Send us your height and your inside leg measurement before we talk about models at all.
2Too much battery
An 800 Wh pack costs more and adds around a kilo that you carry on every single ride. If your usual outing is 40 kilometres with some climbing, 600 Wh is already more than enough.
3The riding you actually do
Many people buy full suspension for the mountain trip they take once a year, then ride tarmac and gravel tracks every week. Buy for the weekly ride. The once-a-year trip will be fine on it anyway.
4Servicing is real
The motor does the hard work, so you cover more kilometres, and the chain, brake pads and tyres wear at that same higher rate. Budget one service a year plus pads. No e-bike is maintenance-free.
Send us a WhatsApp with your height, your inside leg and where you really ride. We answer in English. Phone calls, to be straight with you, are in Spanish only.
The small print, without the small print
These are the questions people ask in the last message before deciding. Here are the answers in advance, including the parts that are not in our favour and the ones we have to check with you first.
- What the price includes. Delivery anywhere on the Spanish mainland, the bike built, adjusted and road-tested in our workshop in Colmenar Viejo, and the warranty handled by us. No assembly fee, no set-up fee.
- What it does not. The islands are extra: Tenerife 150 €, the rest of the Canaries 200 €, and Canary import formalities are yours. Payment methods and Cofidis finance for non-residents depend on your case, so ask before committing.
- The warranty stays in Spain. It is the manufacturer’s warranty, Bosch or DJI, and we process it from here. You never ship the bike back to your home country. More than 70 partner workshops around Spain do the work.
- If something is unavailable. We give you the date the factory gives us, not the one that sounds better. If it is eleven weeks, we say eleven weeks, and you decide whether it is worth waiting.
Questions people actually ask
Can I visit the shop?
How long have you been doing this?
Do you actually speak English?
What if I want a brand you do not sell?
More in English
Everything we have written in English: the bikes, the motors, how service and delivery work, what it costs, who we are and the areas where most international residents live.
Ask us the awkward questions
Before spending this kind of money you are entitled to check who you are dealing with. Ask whatever you need to — we would rather answer it now than have you wonder.
