Service and warranty

What happens after you buy

This is the question that stops most people from buying an e-bike abroad, and it deserves a straight answer rather than a sales page. Here is exactly how it works.

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The warranty is the manufacturer’s

This is the part people misunderstand most often. When you buy a Cube, the warranty is Cube’s, not ours — and the same goes for the Bosch motor and battery. We are the official dealer, so we are the ones who process the claim for you.

1You contact us

On WhatsApp, in English. Describe the problem, send a photo or a video if it helps. No forms, no ticket numbers.

2We diagnose it

Either at our workshop in Colmenar Viejo or at the partner workshop nearest to you.

3We handle the claim

With Cube, Amflow or Bosch. You do not deal with the manufacturer, and you do not ship anything abroad.

4You get the bike back

Repaired, at the same workshop or at your home. We tell you the timescale up front rather than after.

Where the work gets done

More than 70 partner workshops across Spain, plus our own in Colmenar Viejo, Madrid. Every one is a real bike shop with mechanics, not a pick-up point.

  • Costa Blanca: four workshops around Alicante — the city, Dénia, Orihuela and Benijófar. See the Costa Blanca page.
  • Costa del Sol: two in Málaga province, in the city and in Marbella. See the Costa del Sol page.
  • The islands: no partner workshop in the Balearics, and only one in the Canaries, on Gran Canaria. We say so plainly on the islands page.
  • Everywhere else: Catalonia, Valencia, Andalusia, Galicia, the Basque Country, Aragón, Asturias and more.
See the full mapWhich workshop is nearest?

What a Bosch motor actually needs

Not much, and that is rather the point of buying one. But there are three things worth knowing if you are riding in Spain.

  • Software updates. Bosch releases them and they are applied at an official workshop. We do it during a service rather than making a separate appointment of it.
  • The battery hates heat. Do not store it in a hot car or in the sun. For long periods, leave it at partial charge somewhere cool.
  • Dust wears the drivetrain. Spanish dust is harder on chains and cassettes than northern European mud. Clean and lubricate more often than you did at home.

Questions people actually ask

Do I have to ship the bike back to my home country?
No, never. We process the warranty from Spain and the work is done at a Spanish workshop.
What if I move back to my country later?
The manufacturer warranty follows the bike, so a dealer in your country can normally handle it. What we cannot promise is how each individual dealer treats a bike bought abroad — ask us and we will tell you honestly what we know.
How long does a warranty repair take?
It depends on the part and on whether it is in stock. We give you an estimate before starting, and we tell you if it slips. What we will not do is leave you without news.
Is the service in English?
On WhatsApp, yes, in English throughout. Phone calls are in Spanish, so if you would rather do everything in writing, just say so and we will keep it to WhatsApp.
Can I take the bike to any bike shop?
For basic maintenance, yes, of course. For anything involving the motor, the battery or a warranty claim, it needs to be an official service point — which is what our partner network is.

More in English

Everything we have written in English: the bikes, the motors, how service and delivery work, what it costs, who we are and the areas where most international residents live.

Electric bikes in SpainMountainTrekkingCube bikesBosch motorsDeliveryPrices & financingWho we areCosta BlancaCosta del SolMallorcaCanary Islands

Have a question about your bike?

Whether you bought it from us or not, ask. If we can help we will, and if the answer is that we cannot, we will tell you that too.

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