What happens after you buy
This is the question that stops most people from buying an e-bike abroad, and it deserves a straight answer rather than a sales page. Here is exactly how it works.
The warranty is the manufacturer’s
This is the part people misunderstand most often. When you buy a Cube, the warranty is Cube’s, not ours — and the same goes for the Bosch motor and battery. We are the official dealer, so we are the ones who process the claim for you.
1You contact us
On WhatsApp, in English. Describe the problem, send a photo or a video if it helps. No forms, no ticket numbers.
2We diagnose it
Either at our workshop in Colmenar Viejo or at the partner workshop nearest to you.
3We handle the claim
With Cube, Amflow or Bosch. You do not deal with the manufacturer, and you do not ship anything abroad.
4You get the bike back
Repaired, at the same workshop or at your home. We tell you the timescale up front rather than after.
Where the work gets done
More than 70 partner workshops across Spain, plus our own in Colmenar Viejo, Madrid. Every one is a real bike shop with mechanics, not a pick-up point.
- Costa Blanca: four workshops around Alicante — the city, Dénia, Orihuela and Benijófar. See the Costa Blanca page.
- Costa del Sol: two in Málaga province, in the city and in Marbella. See the Costa del Sol page.
- The islands: no partner workshop in the Balearics, and only one in the Canaries, on Gran Canaria. We say so plainly on the islands page.
- Everywhere else: Catalonia, Valencia, Andalusia, Galicia, the Basque Country, Aragón, Asturias and more.
Tell us where in Spain you are, your height and the riding you actually do. We will come back with two bikes, the right frame size and a real delivery date.
What a Bosch motor actually needs
Not much, and that is rather the point of buying one. But there are three things worth knowing if you are riding in Spain.
- Software updates. Bosch releases them and they are applied at an official workshop. We do it during a service rather than making a separate appointment of it.
- The battery hates heat. Do not store it in a hot car or in the sun. For long periods, leave it at partial charge somewhere cool.
- Dust wears the drivetrain. Spanish dust is harder on chains and cassettes than northern European mud. Clean and lubricate more often than you did at home.
What kind of bike are you after?
Each range does a different job. These are the ones we sell most, with their travel, frame and motor. If you are not sure, tell us what you will ride and we will narrow it to two.
Not sure whether a trekking bike or an e-MTB fits what you actually ride? Tell us your usual route and your height and we will answer in one message. No forms, no obligation.
How to get the bike right the first time
People who send a bike back have rarely bought the wrong brand. They bought the wrong frame size, or a bike built for the ride they imagine rather than the one they actually do.
1Frame size first
This is the expensive mistake. Two sizes out cannot be rescued with a longer stem or a taller seatpost. Send us your height and your inside leg measurement before we talk about models at all.
2Too much battery
An 800 Wh pack costs more and adds around a kilo that you carry on every single ride. If your usual outing is 40 kilometres with some climbing, 600 Wh is already more than enough.
3The riding you actually do
Many people buy full suspension for the mountain trip they take once a year, then ride tarmac and gravel tracks every week. Buy for the weekly ride. The once-a-year trip will be fine on it anyway.
4Servicing is real
The motor does the hard work, so you cover more kilometres, and the chain, brake pads and tyres wear at that same higher rate. Budget one service a year plus pads. No e-bike is maintenance-free.
Send us a WhatsApp with your height, your inside leg and where you really ride. We answer in English. Phone calls, to be straight with you, are in Spanish only.
The small print, without the small print
These are the questions people ask in the last message before deciding. Here are the answers in advance, including the parts that are not in our favour and the ones we have to check with you first.
- What the price includes. Delivery anywhere on the Spanish mainland, the bike built, adjusted and road-tested in our workshop in Colmenar Viejo, and the warranty handled by us. No assembly fee, no set-up fee.
- What it does not. The islands are extra: Tenerife 150 €, the rest of the Canaries 200 €, and Canary import formalities are yours. Payment methods and Cofidis finance for non-residents depend on your case, so ask before committing.
- The warranty stays in Spain. It is the manufacturer’s warranty, Bosch or DJI, and we process it from here. You never ship the bike back to your home country. More than 70 partner workshops around Spain do the work.
- If something is unavailable. We give you the date the factory gives us, not the one that sounds better. If it is eleven weeks, we say eleven weeks, and you decide whether it is worth waiting.
Questions people actually ask
Do I have to ship the bike back to my home country?
What if I move back to my country later?
How long does a warranty repair take?
Is the service in English?
Can I take the bike to any bike shop?
More in English
Everything we have written in English: the bikes, the motors, how service and delivery work, what it costs, who we are and the areas where most international residents live.
Have a question about your bike?
Whether you bought it from us or not, ask. If we can help we will, and if the answer is that we cannot, we will tell you that too.
