How your bike actually reaches you
Assembled, checked and ridden by a mechanic before it leaves. Not a box with an Allen key and a diagram. Here is what happens between your message and your first ride.
The four steps
1You tell us
Where you are, your height, what you want to ride. On WhatsApp, in English.
2We build it
Our mechanics assemble it, set it up and check it in Colmenar Viejo, Madrid.
3It ships
2 to 4 working days on the mainland. To your address or to a partner workshop.
4You ride
Turn the handlebar straight, fit the pedals, and go. We explain how, and a workshop will do it if you prefer.
Want the delivered price for your exact address before deciding anything? Just ask.
Times and costs, without small print
| Destination | Time | Cost |
|---|---|---|
| Mainland Spain | 2 to 4 working days | Included |
| Balearic Islands | Ask us for your address | Quoted before you order |
| Tenerife | Varies with the crossing | €150 |
| Rest of the Canaries | Varies with the crossing | €200 |
Swipe the table to see every column →
For the islands there are also import formalities on arrival. We give you the complete delivered figure before you commit to anything — we would much rather you compared properly than discovered a cost later.
To your door, or to a workshop
Both work, and neither costs more. Which one suits you depends on whether you would rather someone else did the last few steps.
- To your address. It arrives in a large box, handlebar turned, pedals off. Twenty minutes of work with the tools included.
- To a partner workshop. They finish the set-up and hand it to you ready to ride. There are more than 70 across Spain — see Costa Blanca, Costa del Sol or the full map.
- Or collect from us in Colmenar Viejo, Madrid, where the workshop and warehouse are.
Tell us where in Spain you are, your height and the riding you actually do. We will come back with two bikes, the right frame size and a real delivery date.
What kind of bike are you after?
Each range does a different job. These are the ones we sell most, with their travel, frame and motor. If you are not sure, tell us what you will ride and we will narrow it to two.
Not sure whether a trekking bike or an e-MTB fits what you actually ride? Tell us your usual route and your height and we will answer in one message. No forms, no obligation.
How to get the bike right the first time
People who send a bike back have rarely bought the wrong brand. They bought the wrong frame size, or a bike built for the ride they imagine rather than the one they actually do.
1Frame size first
This is the expensive mistake. Two sizes out cannot be rescued with a longer stem or a taller seatpost. Send us your height and your inside leg measurement before we talk about models at all.
2Too much battery
An 800 Wh pack costs more and adds around a kilo that you carry on every single ride. If your usual outing is 40 kilometres with some climbing, 600 Wh is already more than enough.
3The riding you actually do
Many people buy full suspension for the mountain trip they take once a year, then ride tarmac and gravel tracks every week. Buy for the weekly ride. The once-a-year trip will be fine on it anyway.
4Servicing is real
The motor does the hard work, so you cover more kilometres, and the chain, brake pads and tyres wear at that same higher rate. Budget one service a year plus pads. No e-bike is maintenance-free.
Send us a WhatsApp with your height, your inside leg and where you really ride. We answer in English. Phone calls, to be straight with you, are in Spanish only.
The small print, without the small print
These are the questions people ask in the last message before deciding. Here are the answers in advance, including the parts that are not in our favour and the ones we have to check with you first.
- What the price includes. Delivery anywhere on the Spanish mainland, the bike built, adjusted and road-tested in our workshop in Colmenar Viejo, and the warranty handled by us. No assembly fee, no set-up fee.
- What it does not. The islands are extra: Tenerife 150 €, the rest of the Canaries 200 €, and Canary import formalities are yours. Payment methods and Cofidis finance for non-residents depend on your case, so ask before committing.
- The warranty stays in Spain. It is the manufacturer’s warranty, Bosch or DJI, and we process it from here. You never ship the bike back to your home country. More than 70 partner workshops around Spain do the work.
- If something is unavailable. We give you the date the factory gives us, not the one that sounds better. If it is eleven weeks, we say eleven weeks, and you decide whether it is worth waiting.
Questions people actually ask
Do I have to assemble it myself?
Is delivery included on the mainland?
Can I track it?
What if it arrives damaged?
Can I collect it in person?
More in English
Everything we have written in English: the bikes, the motors, how service and delivery work, what it costs, who we are and the areas where most international residents live.
Tell us your address and we will give you the real figure
Delivered price, timing and whether a partner workshop near you can hand it over ready to ride. Before you commit to anything.
